There are lots of things that customers require to understand about the Water System Services. Consumers require to discover the solutions they receive from the Utilities Commission along with what the rates will be for those services. In addition, the conditions, category and range of service as well as the accountability of the Water supply Services carrier to the general public are likewise essential points to discover. All appropriate info regarding the reliability and availability of the community water system services must be clearly recognized. The client is additionally expected to understand the function of the Corporation and also exactly how it runs. All billing and also book-keeping records must be plainly documented as well as readily available for evaluation at an agreed upon time. Whatsoever times, the conditions, range of solution and also applicable tariffs of the Water System Provider will, in all occasions, be these very same terms as well as tolls of solution approved by the regulating body of Polk County. The customer needs to be supplied with a copy of this Solution Agreement at the time the installation of the new supply and also the very first month-to-month expense. This Solution Agreement, or “Contract”, is an arrangement between the client and the City of Polk Area and the Customer, and also is a lawfully binding agreement in between the consumer and the City. It gives all of the legal details of the client’s obligation to the City and also its contracted utility firms such as the amount of water the customer may make use of, when the consumer might use the water, how much in gallons, what filtration system the Customer will have set up, what tools is installed and exactly how the client might be billed for the solutions. The contract also consists of every one of the expenses connected with the water as well as drain line replacement, the pump fixing, meter and payment expenses, and the emergency alert plan. Once the consumer accepts the terms of the Arrangement, the Customer is responsible for paying the agreed upon quantity each month, with a minimum of one additional settlement each month. This settlement schedule is effective just throughout the first six months of the meter’s collection. Throughout those 6 months, the Consumer needs to pay for the total of the brand-new supply, including any type of relevant surcharges and also any type of reimbursements as a result of a breakdown of devices or poor service. When the consumer mounts the brand-new supply and also registers it in the system, the customer’s name is contributed to the checklist of clients arranged to get the monthly costs. The consumer must review the regular monthly costs as well as pay according to the routine agreed upon in the Service Contract. To protect both the City of Polk Area and its acquired out water companies, all meter analyses and solution calls must be reported to the Dam Monitoring Division. The Department will certainly keep and update all customer documents, including the customer’s name, address and account number. All meter job and pump repair work have to be performed according to the routine set in the Service Arrangement. If the consumer fails to pay as concurred in the Solution Contract, the City will carry out all needed work under the direction of the Dam division to settle the problem. Failing to pay for meter job and/or pump repair, by the consumer, shall cause the angering party to be assessed costs equal to the better of fifteen percent of the delinquent balance or one hundred as well as fifty bucks. It is the Customer’s duty to see to it their pumps, meters and also other equipment are in great operating problem. Periodic maintenance checks of tools as well as cleaning to ensure the smooth operation of the City’s supply of water. Levee staff members are offered to offer any kind of customer help required. A ran out meter viewers lease is the last alternative for customers falling short to pay their present lease.